Design Toscano Reviews

I was excited to receive my fountain until I opened the box. You unpack it all only to find that the quality is pitifully poor. Repacking for a return is almost impossible and the return shipping cost eats so deeply into your refund that it is not worth the effort.
i highly recommend that you take your business elsewhere. Do not be deceived by the pretty pictures.

Ordered three of the raven statues months ago I have never received my order they took money from my account so I wrote a review on their website I received a post card that my order had a date expected 10/29/21 and I have not received anything!

Thank You to all who posted their reviews. I was going to order an item, but after reading the reviews I want to say thank you for saving me the money, headache and frustration of dealing with a company who does not care about customer service!

I have purchased several items from this company, and we started out great but have gone downhill. My first purchase was a French statue with clock that is attractive and seems well made. I then bought a French style barrel side table, which I like but recently found had a damage on the drawer front. The company offered me a $75 credit, which I accepted as there was no other option offered. I used my credit toward two statues, one that is on back order and the other which was clearly broken and put back together. They agreed to issue a refund. Today I saw a refund for $33 appear, but the price of the statue was $65. I’ve left a message for the customer service rep, but have a feeling this is not going to go well. Given this experience and the reviews I’m seeing, I think my relationship with Design Toscano will be a brief one.

I purchased several items from this company. I recently purchased a dolphin fountain, I did not buy the pump from them but the dolphin came with a hose inside of its head. I did paint the outside gray to make it more realistic, but the inside hose dry rotted after just 3 months, it it is a fountain unfortunately, you have to crack the head to replace the hose. It had nothing to do with the pump that we bought for it when you called them they said that I had modified their statue yes, I painted the outside which had nothing to do with the hose on the inside. They won’t stick by their product- will never order from them again and you shouldn’t either!

All these reviews are spot on the negative ones. This company appears to be on their last dollar. Robbing Peter to pay Paul comes to mind! Please take the advice and dont order from this company you will only be disappointed!

The Customer Service at Design Toscano is very, very poor! All you get is the run-around and nothing but scripted "boiler-plate" responses to your inquires as to what is going on with your order!

Ordered - was told (without a tracking number) that part of order would arrive on a certain date - waited for tracking numbers (issued when product ships) and still had to contact CS for them - ended up the item had not shipped yet (one day before it was supposed to arrive) - - finally after reading these other reviews just cancelled the order. Makes me wonder how a company can stay in business run the way they are

With COVID, I am careful about online shopping and was impressed with the site, selection, and history of the company. I ordered --- was backordered --- backorder date changed --- and no one there in the call center (NOT a real customer service department) or the supervisor could convince me they were indeed legit. Promised to check the order and call back, but never called --- SO I cancelled my order. TERRIBLE experience and told them to please make me feel comfortable... but nothing was offered, so I was a scaredy cat. Quite Frankly... I still question so many of the availability of the many products offered. They would not send me a cancellation confirmation also, so I will have to get my credit card company to assist if charges come through. BE CAREFUL.

Bad company, poor craftsmanship. We bought the Rose Table Lamp, two of them. the glass parts do not sit well in the brass parts. The chimney does not fit over the required bulb. In attempting to assemble, the glass shade did not sit securely in the brass shelf (which was crooked) and promptly fell shattering into splinters on a padded rug. Don't buy this garbage.